Elevator attendant on standby
As flexible and quality-oriented as we build elevators, we also service them.
And that applies just as much to systems from other manufacturers. After all, despite all the quality, even the best technology requires regular maintenance and care. They prevent malfunctions and are a prerequisite for reliable, safe operation and a long service life.
- Remote monitoring
- 24-hour emergency service
- Legal inspections & safety analyses
- Preventive modernization
- Service areas
- Maintenance forms
Our service should be perfectly tailored to the needs of our customers and the specific requirements of an elevator installation. It is therefore important to discuss in advance which work or services make technical and economic sense. In addition to regular inspection and maintenance, modernization can often maximize the reliability and ride comfort of an installation and reduce operating costs. We are happy to take the time for a detailed consultation to work with our customers to analyze their needs and create a customized service package. We can do a great many things, but we only do what is best for our customers.
If an elevator system is well maintained and regularly inspected, operational malfunctions should not occur in the first place. We know what needs to be done and offer comprehensive maintenance packages that include comprehensive function checks, cleaning work and lubrication of mechanical parts.
In addition to regular changes of hydraulic and gear oil, the provision of fitters for regular TÜV inspections and normal fault rectification, our full maintenance also includes cover for major defects, for example in drives, suspension cables and ropes, as well as the repair and replacement of all other defective parts — with no limit on labor and material costs.
In addition, we have remote monitoring systems that support us with fault diagnoses and automatic malfunction reports and enable the recommissioning and remote servicing of our elevator systems.
On site, we rely on our qualified service personnel, whom we constantly train and retrain so that our people recognize faults immediately and also find it easy to handle special measuring equipment and special tools.
This means that we can almost always ensure that your plant is repaired as quickly as possible.
24-hour emergency service
With competent maintenance and support, we ensure reliable operation of your plant. However, if a malfunction does occur, our 24-hour emergency service is on hand. With a large team of experienced service technicians, foremen and engineers and around 20 well-equipped emergency vehicles, we can respond quickly at any time and solve most problems at short notice.
Here, too, our customers benefit from our vast experience and our extensive spare parts warehouse, where all important components — including parts from other manufacturers — are immediately available and do not have to be ordered first.
After all, short response times are particularly important in the event of a malfunction. Our staff can therefore be reached by cell phone via our emergency call center, even on weekends and holidays.
Legal inspections & safety analyses
The use of high-quality components and good, professional maintenance are the best prerequisites for safe operation. In addition, regular technical inspections by an authorized inspection agency (ZÜS) are mandatory for elevators, just as they are for motor vehicles, with main and intermediate inspections alternating at least once a year. Irrespective of this, the operators of elevator systems are obligated at all times to guarantee the safe condition of their systems and to keep the technology up to date in accordance with the German Ordinance on Industrial Safety and Health (BetrSichV). For this purpose, Thoma Aufzüge offers comprehensive safety analyses. Our experts examine all critical components of a system — from the shaft and shaft pit to the car and doors to the inspection control and emergency switches. As a rule, well over 20 components and functions are checked and all potential sources of danger are identified. Most of these can be remedied relatively easily. Here, too, our customers can rely on our great know-how and flexibility.
To eliminate safety risks from the outset, we offer a wide range of retrofits that bring your plant up to the latest safety technology wherever possible.
And, of course, we are also constantly working to further develop our drive systems as well as software and hardware components with the aim of using low-fault, energy-saving and thus future-proof technology.
Should you decide to convert or modernize your elevator system at short notice, this is of course also part of our service.
We manufacture the necessary components ourselves, including special controls that we develop for the specific requirements of our customers.
Our modular standard controls can also be easily expanded in many ways on site.
The most important goal in all of this: the most trouble-free, long and reliable operation possible with low downtimes and low costs.